Privacy Policy

Privacy Policy for Vega Technologies Hub

Effective Date: 02 December 2024

At Vega Technologies Hub, we are committed to protecting the privacy and personal data of our customers, partners, and visitors. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We collect the following types of personal data:

Personal Information: Name, email address, phone number, and business details.
Technical Information: IP address, browser type, and website usage data collected through cookies.
Financial Information: Billing and payment information for transactions.

2. How We Use Your Data

We process your data for the following purposes:

Service Delivery: To provide software development, mobile app creation, and other services.
Customer Support: To address inquiries, provide technical assistance, and manage accounts.
Marketing: To send updates about new services, promotions, or events (with consent).
Legal Compliance: To comply with tax, regulatory, or contractual obligations.

3. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

Consent: For marketing or promotional communications.
Contract: To deliver the services you have requested.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To improve our services and ensure secure systems.

4. Sharing Your Information

We do not sell your personal data. Your information may be shared with:

Service Providers: For hosting, payment processing, or marketing tools.
Legal Authorities: When required to meet legal obligations.
Business Partners: When necessary for service delivery under confidentiality agreements.

5. Retention of Personal Data

We retain your personal data only for as long as necessary:

Transactional Data: Retained for 7 years for compliance with tax regulations.
Marketing Data: Retained until consent is withdrawn.
Project Data: Retained based on project agreements or requirements.

6. Security of Your Data

We take appropriate measures to protect your personal data, including:

Encryption: For data storage and transfers.
Access Controls: Restricting data access to authorized personnel only.
Monitoring: Regularly reviewing and updating security protocols.

7. Your Rights

Under GDPR, you have the following rights:

Access: Request access to your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data (in certain cases).
Restriction: Limit processing of your data.
Portability: Request your data in a portable format.
Objection: Opt-out of data processing for marketing or other purposes.

To exercise any of these rights, contact us via the details provided below.

8. Cookies and Tracking

Our website uses cookies to improve user experience. You can manage your cookie preferences via browser settings.

9. Contact Information

For inquiries about this Privacy Policy or your data rights, please contact us:

Email: support@vegatechhub.com
Phone: +233536503081
Address: D378 Sebor Street, Accra